Frequently Asked Questions (FAQs)
1. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Your payment information is encrypted and secure.
2. How can I track my order? Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on our website or through the carrier’s website.
3. What is your shipping policy? We offer standard shipping with delivery times varying based on your location. Expedited shipping options may be available at checkout. For more details, please visit our Shipping Policy page.
4. Do you ship internationally? Yes, we ship to select international destinations. International shipping rates and delivery times vary depending on the destination. Additional customs fees or taxes may apply upon delivery.
5. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 21 days for a full refund or exchange. Please review our Return Policy for more details.
6. How do I contact customer support? For any inquiries or assistance, you can contact our customer support team via email at admin@otmwear.com or by phone at +44(0) 777 67076**. Our support team is available 24/7.
7. Are your products eco-friendly? At OTM Wear, we are committed to sustainability. We strive to use eco-friendly materials and ethical production practices whenever possible. Look for our eco-friendly icons on product pages for more information.
8. Do you offer wholesale or bulk ordering? Yes, we offer wholesale and bulk ordering options for businesses and organizations. Please contact us directly to discuss your specific needs and to receive a quote.
9. How can I stay updated on new arrivals and promotions? Stay connected with us! Sign up for our newsletter and follow us on social media (Facebook and Instagram) to receive updates on new arrivals, exclusive promotions, and more.
10. How secure is shopping on your website? Shopping on our website is secure. We use industry-standard encryption technologies to protect your personal information during transmission and adhere to strict data security protocols.